Healthcare providers

Phone support

Through decades of refinement and study, phone support ('quitline') has become one of the most effective and widespread smoking cessation interventions.

While practices have changed significantly over the years, two decades of studying quit smoking phone support services ('quitlines') has resulted in ample data to conclude they are both effective and cost-effective smoking cessation interventions.

A number of studies examining the effectiveness of phone support programs have been published, and all of them have found that phone support programs are effective at helping smokers in their quit attempts.

Treating tobacco use and dependence
2008 clinical practice guidelines recommend using telephone counselling.

The United States Department of Health and Human services assessed the evidence for the effectiveness of Quitlines and determined they were effective smoking cessation interventions, grouping Quitline counselling with various types of face-to-face counselling.

Fiore MC, Jaén CR, Baker TB, et al. Treating Tobacco Use and Dependence: 2008 Update. Clinical Practice Guideline. US Department of Health and Human Services, Rockville MD, May 2008