Healthcare providers

Phone support

Through decades of refinement and study, phone support ('quitline') has become one of the most effective and widespread smoking cessation interventions.

While practices have changed significantly over the years, two decades of studying quit smoking phone support services ('quitlines') has resulted in ample data to conclude they are both effective and cost-effective smoking cessation interventions.

A number of studies examining the effectiveness of phone support programs have been published, and all of them have found that phone support programs are effective at helping smokers in their quit attempts.

Telephone counselling for smoking cessation
2009 analysis of decades of data concludes that Quitlines help smokers quit.

In 2009, a Cochrane review pooled the results from 44 trials comparing proactive telephone counselling to little or no counselling. The study concluded that telephone counselling is an effective smoking cessation support. At six month follow-up those receiving the intervention, a total of 12,388 participants, were approximately 29% more likely to be successful in their quit attempts than those who did not receive telephone counselling. Actual quit rates varied depending on the protocols used and additional interventions.

Stead LF, Perera R, Lancaster T. Telephone counselling for smoking cessation (Review). The Cochrane Collaboration. 2009