Services

Phone

Schedule a call with one of our experienced and friendly Quit Coaches, or if you need immediate support, call us toll-free at 1-877-455-2233

Accessing the Quit Coaches is a good option for a person who is needing some guidance on getting started with quitting or reducing smoking. The Quit Coaches can customize the support based on a persons' specific situation and preferences. They  know all the various quitting options and can navigate a person to the ones that are a good fit.

Embrace our support services. Get free personalized support when you need it most.

FREQUENTLY ASKED QUESTIONS

How does the phone service work?
There are two ways to use the phone service. You can call for a one-off conversation or you can schedule a series of calls, where a Quit Coach will walk you through the full process of quitting smoking.

When you first speak with a Quit Coach assistant, they will take your contact information and a brief smoking history. Next, if you're ready to set a quit date, you'll be scheduled for your first of 8 call backs with a Quit Coach. Here is what to expect:

Call #1: On your first scheduled call, your Quit Coach will:

  • assess your readiness to quit;
  • help you pick a quit date;
  • help you build a quit plan that includes tips and tools to get you ready; 
  • discuss quit medications and explain your options.

Call #2: Your Quit Coach will call you about 2 days before your quit date to:

  • review your quit plan and help you address difficult situations that might trip you up;
  • check in to see how you’re feeling about your quit date;
  • reinforce your decision to quit on your chosen date. 

Call #3:  On your scheduled quit date, your Quit Coach will call to:

  • see how you are doing and how the quitting medications are working (if you are using them); 
  • review quitting tips and ways to deal with tough situations;
  • answer any extra questions you might have.

Call #4: Your Quit Coach will call you a couple of days after your quit date to:

  • check on your progress;
  • review the challenges;
  • reinforce your reasons for quitting;
  • help you with new coping strategies;
  • help you get back on track if you’ve had a slip.

Call #5, #6 & #7: Your Quit Coach will make a call seven days, 30-days and 90-days after your quit date to:

  • see how you are doing and provide support as needed;
  • help you plan for your tobacco-free future.

While this is your final scheduled call, your QuitCoach will invite you to call back at any time if you experience any difficulties. 

Follow up call: Several months after our last conversation we'll follow up to check in, see how you are doing, and ask you to complete a short survey about your experience -- which helps us evaluate our service and improve it for the future.

When is the phone service open?
The service is available 24/7. Quit Coaches are available from 9am - 9pm (PST), Monday - Friday, and 9am - 5pm on weekends and holidays. Their assistants are available during their off hours.