QuitNow online privacy statement

British Columbia Lung Association (“British Columbia Lung Association”, “we”, “us”) provides this website service at www.quitnow.ca to provide you with internet based resources to assist you to quit smoking. British Columbia Lung Association is committed to protecting your privacy and to providing you with a service that provides a safe online experience.

This privacy statement summarizes the privacy practices at the QuitNow Online Web Service.  By using the QuitNow Online Web Service, you consent to the collection, use and disclosure of your personal information in accordance with this statement. 

Collection of Your Personal Information

Information you provide us

The information you provide us is being collected under the Freedom of Information and Protection of Privacy Act 26 (c)&(e) and will be used to provide smoking cessation services to you and for ongoing research and program evaluation of our services. We collect personal information which you supply to us voluntarily by registering with and using the QuitNow Web, Text or Phone Service.  This includes information that you provide when you:
(a) register and create your membership profile,
(b) fill out surveys or self assessment questionnaires,
(c) use the quit date function to report a quit date and medication plan,
(d) make requests for advice,

Please keep in mind that if you directly disclose personally identifying information or personally sensitive data through the QuitNow Online Web Service forums, clubs, chat, message boards and other community resources, this information may be collected and used by others and we are not responsible for those uses.  You may choose to make certain data such as your quit date public or private, through the check boxes on the Profile page.  You can choose what information is disclosed to other members of the community who view your profile.  Please review your privacy settings carefully before sharing information on the QuitNow Online Web Service.

Information Automatically Collected

There is also information about your computer hardware and software that is automatically collected by the QuitNow Online Web Service.  Like many other organizations’ web sites, ours automatically collects certain non identifying information regarding users of our site, such as the Internet Protocol (IP) address of your computer, the IP address of your internet service provider, the date and time you access the QuitNow Online Web Service, the operating system you are using, the sections of our web service that you visit, the pages of our web service that you read.  This non identifying information is used for the operation of the QuitNow Online Web Service, to maintain quality of the service, and to provide general statistics regarding use of the QuitNow Online Web Service.

We make no attempt to link this information with the identity of individuals visiting our web service.  We may, however, review service logs for security purposes, for example to detect intrusions into our network.  The possibility therefore exists that service log data, which contains visitors’ IP addresses, could in instances of criminal malfeasance be used to trace and identify individuals.  In such instances, raw data logs would be shared with the appropriate investigative bodies authorized to investigate such breaches of security.  The QuitNow Online Web Service uses “cookies” to allow us to tailor your experience at our web service to be more helpful. 

A “cookie” is a text file that is placed on your hard disk by a web page server.  You may choose to decline cookies if your browser permits, but doing so may affect your use of the QuitNow Online Web Service and your ability to access certain features of our web service.

Use of Your Personal Information

British Columbia Lung Association collects and uses your personal information to operate the QuitNow Online Web Service and deliver services you have requested. 

If you register with our web service we use the email address you provide to contact you periodically for surveys of your success in quitting. 

One form of support provided by the QuitNow Online Web Service is online counselling.  If you contact an Quit Coach, that Coach may view information including your quit date, your indicated medication plan, and your responses to questionnaires.  The Coach will also be able to view information regarding whether or not you have subscribed to QuitTips, how often you have logged in, and your history of setting and changing your quit date and medication plan.  All Coaches have agreed to policies to ensure confidentiality of your information. 

You have the right to request that we communicate to you for support and advice in a certain way.  For example, you can email one of experts.  You may change your email address to a work address or whatever address you prefer.

We also use the information we collect about you to operate and improve our website.  We may need to access your user information to keep our web service running.  This includes troubleshooting technical support issues.  If you report a problem with the site, we may access your user information to identify the web browser you are using or to reproduce a problem you have reported.  We will also periodically run reports to determine how many people are online, what features they are using, and what the general characteristics of our users are.  For example, we will run a report to show us how many users have set quit dates or how many users have registered in a given period.  Development of an effective online smoking cessation program is a continuing task.  Throughout the process of improving the site, we will perform a variety of analyses to answer questions about how users like you use our site.  We use this information internally and will never release personal information to outside marketers.  We deploy content targeted to you based on information in your user profile.  For example, If you receive emails, the content of these emails will be customized based on your quit date and medication plan, among other variables.

Disclosure of Your Personal Information

As a general rule, all information concerning users of the QuitNow Online Web Service is held by us in strict confidence and, except in limited circumstances, is not revealed to anyone else unless expressly or implicitly authorized by such individuals.

We do not sell or share your personal information with outside organizations.  There are, however, a few exceptions.  We may provide personal information to outside suppliers or contractors to whom we obtain services.  We may also disclose personal information to meet regulatory requirements or otherwise without your consent, as required or permitted by law.  Where we are obliged or permitted to disclose personal information without consent, we will not disclose more information than is required. 

British Columbia Lung Association has engaged Smallbox Inc. as our service provider to host and operate the QuitNow Online Web Service on our behalf.  Smallbox Inc. is based in Canada.  The QuitNow Online Web Service is hosted and stored on servers located in Canada

We sometimes share aggregate information with our agents, contractors or medical researchers for research related matters.  This information does not include anything that could be used to identify you.  For instance, we generate summary reports showing the number of users of different ages, genders and education levels.  We prepare reports on how many users have set a quit date or selected a medication plan.

Security of Your Personal Information

In operating the QuitNow Online Web Service, British Columbia Lung Association secures your personal information to unauthorized access, use or disclosure.  British Columbia Lung Association secures the personally identifying information you provide on computer servers in a controlled, secured environment, protected to unauthorized access, use or disclosure. 

Employees and contractors engaged in the operation of the QuitNow Online Web Service are trained to respect the information that they access in the course of working with the QuitNow Online Web Service.  For example, when you ask a question of a Quit Coach, that coach will not reveal your name or email address to anyone else if he or she needs to discuss details about a particular question to better help you.  If you report a technical problem, while the technical person solving the problem may see information such as your quit date, he or she would never pass that information along to anyone else unless it is necessary to solve the problem.

We Will Protect You When You Are On Our Site

The QuitNow Online Web Service may contain optional links to partners and third party information sites and services that may collect data to you or your computer.  Please be aware that if you choose to leave our site via a link, British Columbia Lung Association assumes no responsibility for the privacy practices or the content of other websites.  We encourage you to review the privacy statements of websites you choose to link to to the QuitNow Online Web Service so that you can understand how those websites collect, use and share your personal information.

Evolving Practices

This statement is in effect as of September 1, 2011.  The development of British Columbia Lung Association’s procedures for protection of personal information is an ongoing process.  Due to changes in technology and legal requirements and other reasons, British Columbia Lung Association will to time to time review and revise this statement.  New versions of this statement will be posted here.  Accordingly, when you use the QuitNow Online Web Service you should check the date of this statement and review any changes since the last version.

Important Information

Please review the BC Lung Association’s Privacy Policy for further information. 

The QuitNow Online Web Service is not intended for persons under the age of 19.  We will not knowingly collect or retain any personal information of visitors to our web service who are under the age of 19, unless we obtain parental or legal guardian consent.  We encourage and support the efforts of parents and legal guardians to monitor their children’s internet usage and to caution them in providing personal information to any website without their permission.

How to Contact Us

You may contact regarding your questions or concerns about our privacy practices at:

Privacy Officer
British Columbia Lung Association
PO Box 34009 Station D
Vancouver, British Columbia  V6J 4M2
1-800-665-5864 or at:  privacy.officer@bc.lung.ca

Last updated: January 2017